One agent for everything Nuffield Health
A working AI member-services concierge that handles gym memberships, hospital appointments, and corporate health plans — across all three product lines, for the same member, in the same conversation.
What Lorikeet can deliver for Nuffield Health
A concierge AI agent across hospitals, Fitness & Wellbeing centres, and corporate health plans — the three product lines that most members hold simultaneously, handled in one conversation.
Books consultant appointments end-to-end
Member says "I'd like to see a knee specialist." The agent matches body area to specialty (Orthopaedics — Knee), picks the nearest hospital, books with a named consultant, and emails confirmation. No form, no callback.
Manages gym memberships across 110+ centres
Freeze, cancel, upgrade, swap home club. Cancellation triggers the retention flow: the agent offers the free 3-month freeze first when the reason is temporary (injury, travel, work pressure).
Answers "what's covered" on corporate plans
The same member might hold a gym membership AND be on their employer's Standard tier plan. The agent looks up the employer plan, names allowances (10 physio sessions/year), and lists dependents on the plan.
Finds the right location by postcode
Handles UK postcodes (B2 4QA, SW1A 1AA, partial outward codes) without lecturing. Returns nearest Fitness & Wellbeing centre and nearest hospital with distances, opening hours, and specialties.
Signposts results, never interprets
"Is my cholesterol of 5.2 bad?" The agent doesn't guess. It confirms the result is in the portal, names where to find it, and routes the clinical question to the consultant or 111. The safety floor catches every clinical signal.
Plain-English workflows your team owns
Nuffield's member-services team writes the workflow in natural language. Operations signs off on the routing logic. Clinical leadership signs off on the safety floor. No engineering ticket required.
This demo? Built from scratch for Nuffield Health.
Real logic for the moments that matter — booking a knee consultant, pausing the gym while on holiday, checking what's covered through Acme Industries, finding the nearest centre, signposting test results. Six subworkflows under one router. One conversation, three product lines.
Read your business
Knowledge base covering gym membership, consultant booking, corporate plans, EAP, test results, annual assessments.
Wrote your workflows
Seven workflows: a router, gym management, hospital appointments, "what's covered", find a location, diagnostics signposting, billing & payments.
Mocked your tools
Eight tools — member lookup, gym & corporate plan data, upcoming appointments, location finder, results checker, plus booking and freezing actions — wired to a Flex member with an Acme corporate plan.
Pressure-tested
Ten scenarios across happy paths, retention friction, off-topic redirects, and clinical-interpretation refusals. Diagnostics signposting passes 100% — every time.
Read the simulations report
We pressure-tested the demo across 7 test categories — including a diagnostics-signposting row that must hit 100%. Read the full breakdown, the deliberate weak spot the report calls out, and the iteration roadmap.
See the Simulations ReportReady to add the world's best CX AI?
Connected to Nuffield's real booking, membership, and plan systems. Same warmth, same restraint, same hard line at clinical advice — at the scale of the UK's largest healthcare charity.
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